Refund Policy

If you are not completely satisfied with our product, we offer a 14-day Money Back Guarantee for new customers. You can request, and we will issue a full refund within 14 calendar days of purchase. This policy applies to new customers only and does not apply to renewals. Unless otherwise provided by law, by a particular service offer, or if you qualify for the 14-Day Money Back Guarantee, all purchases are final and non-refundable. If you believe that you were charged in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply.

Canceling the Services

You may cancel service at any time, with or without cause. To cancel and request a refund, if you are entitled to one, email us at support@thehoopsgeek.com or login to your account and cancel there. You should refer back to the offer describing the services as (i) you may not receive a refund at the time of cancellation; (ii) you may be obligated to pay cancellation charges; (iii) you may be obligated to pay all charges made to your billing account for the services before the date of cancellation; or (iv) you may lose access to and use of your account when you cancel the Services. If you cancel, your access to the software ends at the end of your current license period or, if we bill your account on a periodic basis, at the end of the period in which you canceled.

If you are entitled to a refund, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Contact Us

If you have any questions on how to cancel or initiate a return of your subscription, please contact us.

support@thehoopsgeek.com